Privacy Policy

1.Introduction

1.1. Realty8 Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.2. This Privacy Policy applies to all interactions with Realty8, including through our website, by telephone, email, online forms, rental enquiries, inspection registrations, property management services and other communications with us.

1.3. “Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

2. Collection of personal information

2.1. Realty8 Pty Ltd may collect and store personal information that you provide to us directly, enter through our website, submit via online forms, provide through rental applications, inspection registrations or otherwise communicate to us.

2.2. The personal information we collect may include:

• Your name, address, email address and telephone number
• Rental enquiry and tenancy application information
• Employment and income information
• Identification documents and references
• Property ownership or tenancy details
• Inspection registration information
• Communication records and correspondence
• Website usage and analytics information

2.3. We only collect personal information that is reasonably necessary for our business activities and property management services.

3. How we collect your personal information

3.1. Realty8 Pty Ltd collects personal information in a variety of ways, including when you:

• Interact with us electronically or in person
• Access or use our website
• Submit enquiries or rental applications
• Register for inspections
• Communicate with us by email, phone or SMS
• Engage our property management services

3.2. We may also receive personal information from third parties including landlords, tenants, referees, contractors, tenancy database providers, inspection booking platforms and publicly available sources where permitted by law.

3.3. If we receive personal information from third parties, we will protect it in accordance with this Privacy Policy.

4. Use of your personal information

4.1. Realty8 Pty Ltd may use personal information collected from you for purposes including:

• Providing property management services
• Responding to enquiries and requests
• Processing rental applications
• Managing tenancy relationships
• Coordinating inspections and maintenance
• Communicating with landlords and tenants
• Improving our website and services
• Complying with legal and regulatory obligations
• Marketing our services where permitted by law

4.2. We may contact you by telephone, email, SMS or mail.

5. Property management and rental applications

5.1. Realty8 may collect and process personal information relating to rental enquiries, tenancy applications, inspection registrations and property management services.

5.2. This information may include identification documents, employment information, rental history and references where reasonably necessary for tenancy assessment and property management purposes.

5.3. We may disclose relevant information to landlords, tenancy database providers, inspection booking systems, contractors, tradespeople and service providers where reasonably necessary in connection with managing a property or tenancy.

6. Disclosure of your personal information

6.1. We may disclose personal information to:

• Property owners and landlords
• Tenants and prospective tenants
• Contractors and maintenance providers
• Professional advisers and service providers
• Inspection booking platforms, tenancy database providers and related service providers
• Government, regulatory or law enforcement authorities
• Technology and website service providers

6.2. Personal information is only disclosed where reasonably necessary for our services, where authorised by law or where you have provided consent.

6.3. We may disclose personal information where required to comply with a legal obligation, regulation, court order, subpoena, warrant or law enforcement request.

6.4. In the event of a sale, merger or transfer of business assets, personal information may be transferred to the extent permitted by law and subject to appropriate confidentiality obligations.

7. Overseas disclosure of personal information

7.1. Some third-party technology or service providers used by Realty8 may store or process information outside Australia.

7.2. Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with Australian privacy laws.

8. Security of your personal information

8.1. Realty8 Pty Ltd takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

8.2. We maintain physical, electronic and managerial procedures designed to safeguard personal information.

8.3. While we take reasonable security measures, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

9. Access and correction

9.1. You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or outdated.

9.2. To request access or correction, please contact us at:

[email protected]

9.3. We reserve the right to refuse access in circumstances permitted under the Privacy Act 1988 (Cth).

10. Marketing communications

10.1. Realty8 may send you information about our services, property updates, market insights or promotional communications where permitted by law.

10.2. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.

11. Complaints about privacy

11.1. If you believe Realty8 has breached your privacy rights or mishandled your personal information, please contact us using the details below:

PO Box 350
Mount Gravatt QLD 4122
Australia

Email: [email protected]

11.2. We take privacy complaints seriously and will respond within a reasonable timeframe.

11.3. You may also contact the Office of the Australian Information Commissioner (OAIC) for further information regarding privacy rights and complaints.

12. Changes to Privacy Policy

12.1. Realty8 Pty Ltd may update this Privacy Policy from time to time.

12.2. Any updated version will be published on this website and will apply from the date of publication.

13. Website

13.1. Website usage information

When you visit our website, we may collect certain information including your browser type, operating system, referring website, pages viewed, time spent on pages, and other website usage data. This information is generally collected in an aggregated or anonymised form and is used to improve website performance, functionality, security, and user experience.

13.2. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, monitor website traffic, and enhance the visitor experience.

Most web browsers automatically accept cookies; however, you may modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect certain features or functionality of our website.

13.3. Analytics and advertising

We may use a combination of internal analytics systems and selected third-party services, including tools such as Google Analytics, to better understand how visitors interact with our website, improve website performance, monitor traffic patterns, enhance user experience, and support our marketing activities.

Our analytics systems may collect information such as pages visited, time spent on pages, referral sources, search terms, device and browser information, approximate geographic location, IP addresses, and interactions with website content.

We may also use advertising and remarketing platforms to display relevant property, rental, or real estate related advertising to users who have previously visited our website.

Where possible, analytics data is aggregated or anonymised and is used to help us improve our services, website functionality, content, and overall customer experience.

13.4. Third-party websites

Our website may contain links to third-party websites for your convenience and information. Realty8 Pty Ltd is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of external websites before providing any personal information.

13.5. Online forms and communications

Information submitted through online enquiry forms, rental applications, inspection registrations or other website forms may be transmitted and stored using secure third-party platforms or software providers engaged by Realty8 Pty Ltd.

While we take reasonable steps to protect submitted information, users should be aware that internet transmissions are not completely secure.