Privacy Policy
Last updated: 10 May 2026
1.Introduction
1.1. Realty8 Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2. This Privacy Policy applies to all interactions with Realty8, including through our website, by telephone, email, online forms, rental enquiries, inspection registrations, property management services and other communications with us.
1.3. “Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.
2. Collection of personal information
2.1. Realty8 Pty Ltd may collect and store personal information that you provide to us directly, enter through our website, submit via online forms, provide through rental applications, inspection registrations or otherwise communicate to us.
2.2. The personal information we collect may include:
• Your name, address, email address and telephone number
• Rental enquiry and tenancy application information
• Employment and income information
• Identification documents and references
• Property ownership or tenancy details
• Inspection registration information
• Communication records and correspondence
• Website usage and analytics information
2.3. We only collect personal information that is reasonably necessary for our business activities and property management services.
3. How we collect your personal information
3.1. Realty8 Pty Ltd collects personal information in a variety of ways, including when you:
• Interact with us electronically or in person
• Access or use our website
• Submit enquiries or rental applications
• Register for inspections
• Communicate with us by email, phone or SMS
• Engage our property management services
3.2. We may also receive personal information from third parties including landlords, tenants, referees, contractors, tenancy database providers, inspection booking platforms and publicly available sources where permitted by law.
3.3. If we receive personal information from third parties, we will protect it in accordance with this Privacy Policy.
4. Use of your personal information
4.1. Realty8 Pty Ltd may use personal information collected from you for purposes including:
• Providing property management services
• Responding to enquiries and requests
• Processing rental applications
• Managing tenancy relationships
• Coordinating inspections and maintenance
• Communicating with landlords and tenants
• Improving our website and services
• Complying with legal and regulatory obligations
• Marketing our services where permitted by law
4.2. We may contact you by telephone, email, SMS or mail.
5. Property management and rental applications
5.1. Realty8 may collect and process personal information relating to rental enquiries, tenancy applications, inspection registrations and property management services.
5.2. This information may include identification documents, employment information, rental history and references where reasonably necessary for tenancy assessment and property management purposes.
5.3. We may disclose relevant information to landlords, tenancy database providers, inspection booking systems, contractors, tradespeople and service providers where reasonably necessary in connection with managing a property or tenancy.
6. Disclosure of your personal information
6.1. We may disclose personal information to:
• Property owners and landlords
• Tenants and prospective tenants
• Contractors and maintenance providers
• Professional advisers and service providers
• Inspection and tenancy database platforms
• Government, regulatory or law enforcement authorities
• Technology and website service providers
6.2. Personal information is only disclosed where reasonably necessary for our services, where authorised by law or where you have provided consent.
6.3. We may disclose personal information where required to comply with a legal obligation, regulation, court order, subpoena, warrant or law enforcement request.
6.4. In the event of a sale, merger or transfer of business assets, personal information may be transferred to the extent permitted by law and subject to appropriate confidentiality obligations.
7. Security of your personal information
7.1. Some third-party technology or service providers used by Realty8 may store or process information outside Australia.
7.2. Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with Australian privacy laws.
8. Security of your personal information
8.1. Realty8 Pty Ltd takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
8.2. We maintain physical, electronic and managerial procedures designed to safeguard personal information.
8.3. While we take reasonable security measures, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
9. Access and correction
9.1. You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or outdated.
9.2. To request access or correction, please contact us at:
9.3. We reserve the right to refuse access in circumstances permitted under the Privacy Act 1988 (Cth).
10. Marketing communications
10.1. Realty8 may send you information about our services, property updates, market insights or promotional communications where permitted by law.
10.2. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
11. Complaints about privacy
11.1. If you believe Realty8 has breached your privacy rights or mishandled your personal information, please contact us using the details below:
PO Box 350
Mount Gravatt QLD 4122
Australia
Email: info@realty8.com.au
11.2. We take privacy complaints seriously and will respond within a reasonable timeframe.
11.3. You may also contact the Office of the Australian Information Commissioner (OAIC) for further information regarding privacy rights and complaints.
12. Changes to Privacy Policy
12.1. Realty8 Pty Ltd may update this Privacy Policy from time to time.
12.2. Any updated version will be published on this website and will take effect immediately upon publication.
13. Website
13.1. Website usage information
When you visit our website, we may collect certain information including browser type, operating system, referring website, pages viewed and other usage information. This information is generally used in an aggregated manner to improve website performance and user experience.
13.2. Cookies
Our website may use cookies and similar technologies to improve functionality, monitor website traffic and enhance the visitor experience.
Most web browsers automatically accept cookies, however you may modify your browser settings to decline cookies if you prefer. This may affect the functionality of our website.
13.3. Analytics and advertising
We may use third-party services such as Google Analytics and advertising platforms to analyse website traffic and provide relevant advertising content.
13.4. Third-party websites
Our website may contain links to third-party websites for your convenience. Realty8 Pty Ltd is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of external websites before providing personal information.